Here's What You're Curious About

We know that you may have some questions while experiencing ExenPay.
Check below to learn how to top up, spend, get cashback and more.

Nedir bu ExenPay?

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Frequently Asked Questions

After completing your account approval processes on the ExenPay application, you can send money to your ExenPay wallet within specified limits, deposit, withdraw make payments.

You can do shopping in all ExenPay partner business. You can manage your money and track your spending on ExenPay's user-friendly mobile application.

You can easily do your shopping, pay invoice, and track all your expenses on a single screen and benefit from privileged campaigns.

When you make a payment through your ExenPay wallet, you can get an instant cashback.

Maximum deposit amount to your ExenPay wallet is 50.000 TRY

You can deposit into your ExenPay wallet 24/7 via Akbank, Denizbank, Albaraka Türk and FibaBanka.

Deposit via EFT out of working hours:
Money transfers you will make from banks other than Akbank, Denizbank, Albaraka Türk and FibaBanka will be made during bank working hours as they are in EFT status. EFT transactions made outside the bank's working hours will be credited to your account within the next business day.

In order to add money to your ExenPay wallet by wire transfer you can view the İşlem Açıklaması specific to you with the IBAN numbers of our company's Akbank, Denizbank, Albaraka Türk and FibaBanka accounts when you click on "TL Yatır" on the main page after logging into your ExenPay account.

Then, you can complete your money transfer transaction by filling in the required fields via your bank's mobile banking service.

You can send us your request by calling 0850 255 18 77 or 0212 963 18 77.

If you wish, you can send an e-mail to [email protected] so that we can assist you.

    Cases that may cause an error in the deposit process:
  • Deposit made from ATMs are not accepted since the sender's IBAN information cannot be reached which is necessary to return in case of possible errors.
  • ExenPay does not accept money transfers from accounts which are opened on behalf of another person.
  • Only checking Turkish Lira account is accepted. Transfers made from accounts other than your accounts are not accepted. (Currency Account, Gold Account, TL Time Deposit Account)

After logging into your ExenPay wallet, you must fill in the relevant fields on the screen that opens when the "TL Çek" button on the main page is clicked, with your bank account information. After you have entered your information, click on the “TL Çek” button and your Turkish Lira withdrawal will take place.

You can contact us via [email protected] to change your ExenPay wallet number.